How to Transfer a Domain from Wix to Static.app

To transfer a domain from Wix to Static.app, ask Wix for the transfer from the domain's actions menu, and Wix emails the EPP code to the domain's registrant contact. Then start the transfer at Static.app with that code. Wix says a transfer usually takes up to seven days, and it offers no way to approve it sooner. The one thing to do first is write down your DNS records, because after the move the DNS is managed at the new provider, not at Wix.

Before you start

• Check the dates. A domain cannot move within 60 days of being registered, of a change to the registrant contact details, or of a previous transfer. Wix cannot lift this lock and offers no opt-out, so do not edit the contact details now if you want to move soon.
• Check the expiry. An expired Wix domain can move only during its grace period, about 30 days after it expires. Once it is in redemption it cannot be transferred. Wix advises renewing it first, since a failed transfer can push it into redemption, which costs a fee to get out of.
• Check the registrant email. Wix emails the code to the domain's registrant contact address, which is not always the email you sign in with. Wix also recommends turning off Private Registration before you start, so you do not miss the transfer emails.
• Save your DNS records. Once the domain has left, Wix says its DNS settings are managed at the new provider. Wix does not say whether the records it holds keep answering, so plan as if they will not. Wix does not describe an export, so write down every record, especially the MX and TXT records your email depends on.
• Check what else is tied to the domain. Wix says your Wix website is disconnected from the domain when it moves. Wix business email keeps working only if you add its MX records again after the transfer.

Step 1: Ask Wix for the transfer

1. Sign in to Wix and open Domains in your account.
2. Click the Domain Actions icon next to the domain.
3. Choose Transfer away from Wix.
4. Read the information and choose Transfer Domain.
5. Choose I Still Want to Transfer.

Wix needs the domain to be unlocked before the transfer. Only the website owner, or an admin co-owner who owns the payment method and has the domain in their account, can do this.

Step 2: Find the EPP code in your email

Wix does not show the code on screen. It sends the transfer authorization code (EPP code) to the registrant contact email on the domain. Copy it from that email exactly as it is.

If nothing arrives, check the spam folder of the registrant address and that Private Registration is off, then contact Wix.

Step 3: Start the transfer at Static.app

Sign in to Static.app, open Domains, and choose Transfer Domain. The form has three parts:

1. Which domain are you moving? Type the whole name, such as yourbusiness.com. Static.app checks at once whether it can move, what the transfer costs, and which company holds it now.
2. Authorization code: paste the code from Wix. Copy it exactly, with no space before or after.
3. Owner contact: the registry records these details against the domain, so use an email address you read.

Tick the terms box and choose Continue to Payment. A transfer is charged like a registration and adds a year to the domain (two years on a .ai name, which is sold two years at a time). The transfer is sent to the registry once the payment goes through.

Static.app keeps the domain on the nameservers it uses today, so the transfer changes who you pay for the name and nothing else. Your website and email keep working, as long as the DNS behind those nameservers keeps answering.

Not every ending can move here yet. Country endings such as .uk, .de and .eu are not supported, and the form tells you as soon as you type the name.

Step 4: Wait for Wix to release the domain

Wix does not describe a way to approve the transfer early, and it cannot speed up or track the transfer once it has started. Wix says transfers usually take up to seven days, and that a pending or in progress status in the meantime is normal. You can follow progress from the domain page at Static.app.

Step 5: Finish setting up the domain at Static.app

When the domain shows as Active in your Domains list, it is registered with Static.app. If the transfer does not go through, the domain stays where it was, the payment is refunded, and the domain page says why and offers Try the Transfer Again. The usual causes are a lock that is still on, a wrong or expired code, or a domain that changed hands in the last 60 days.

What is left depends on where your DNS lives:

• Your DNS is with a company you are keeping, such as Cloudflare or your hosting company: nothing changes. To open a Static.app website on the domain, add its records there, or move DNS here as below.
• Your DNS was at Wix: move it to Static.app the moment the domain shows Active, since that DNS may stop answering once the domain has left. The steps are in the next point.
• You want Static.app to run the DNS: open the domain, choose Edit beside Nameservers, then Reset to Default and Update Nameservers. Static.app writes the records for any website connected to the domain. Add everything else, such as your email records, in Manage DNS or Email & Forwarding right away, using the copy you made before the transfer.

To open one of your websites on the domain, choose Assign beside Website on the domain page and pick the website. With the DNS here, the records and the SSL certificate are set up for you. A paid plan is needed to publish a website on your own domain.

Moving a domain from another company? See every transfer guide.

Frequently asked questions

How long does a transfer from Wix take?

Usually up to seven days, by Wix's own estimate. Most of the waiting is often before that, on the 60-day rule and on getting the code from the registrant inbox.

Do I lose the time I already paid Wix for?

No. For .com and the other common endings, the time left on the domain comes with it and the transfer adds a year on top. Wix domain subscriptions are non-refundable, so Wix pays nothing back for the move. Wix does not say what happens to a domain claimed with a free domain voucher, so check your Wix plan before you start.

Will my website or email stop working?

Your Wix website is disconnected from the domain when it leaves Wix, so plan where the website will live next. Wix business email needs its MX records added again after the move. The DNS you had at Wix may stop answering too, which is why the records you wrote down matter. Moving DNS to Static.app as soon as the domain arrives takes a few minutes.

Should I update the contact details before I move?

Only if you can wait. At Wix, changing the registrant contact details locks the domain against transfers for 60 days, and there is no opt-out. Wix's own advice is to transfer first and update the details afterwards.