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Feel free to ask anything about our product or make suggestions. Please read the FAQ below before contacting support.

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  • General

  • Upload

  • Domains and forms

  • Hosting

  • Pricing and billing

  • What is Static App?

    We made Static App for people to host their websites in a fast and quick way on high-performance servers. We see it as a go-to tool for solving everything hosting-related without passing through most technical hurdles.

    What is a Static Website?

    A static website consists only of static webpages. A static web page (sometimes called a flat page or a stationary page) is a web page that is delivered to the user's web browser exactly as stored, in contrast to dynamic web pages which are generated by a web application.

    What are examples of Static Websites

    Usually, static websites are a great beginning for more complicated project. Local businesses could host their menus, agencies could post service descriptions, freelancers could publish portfolios and resumes. There's also place for media like image galleries, videos and even image boards or web apps, if done correctly.

    Do you plan on adding more features in the future?

    Sure! Static App is going to grow its feature set for years to come.

    Do you provide any support?

    Yes! We can help you out with any question related to Static App. Customer support is available here.

  • How do I upload my website?

    There are two ways of uploading a website to Static App.The first one is available by drag-n-dropping a .zip acrhive from your system onto our landing page here https://static.app.
    The second one is possible when you are registered and logged into Static App and choose to add a new site on the main screen."

    Some of my files are grey and unavailable. Why is that?

    Some files that might be related to programming scripts, are not supported in Static App yet. Resolution examples: php, py, cpp, rb, and other programming language related files. If you have a special case and want us to support that - please text us more about your use case in our support channel. We'd love to hear from you!

  • What kinds of domains can I use?

    In a free version of Static App, you can either auto-generate a domain name, or enter a custom name for your second-level domain. For example, auto-generated.static.app or custom.static.app. If you decide to use your own domain, you can do so in the Settings section of your website, and going into Domains, where you could set up a connection between your domain provider and Static App.

    Can I park multiple custom domains or purchase a new domain through Static App?

    We have these features in our roadmap, and we are yet to start working on them. If you would like to see one of them sooner, please contact us here and share your use case to prioritize this feature higher in our roadmap πŸ˜‰

    Can I host several websites on one account?

    Yes. You can use your account to host several websites or projects. We allocate a private space for each one.

    Can I collect data from my visitors with forms?

    Sure, you can set up a form by adding a "static-form" attribute to the <form> tag, then try leaving a test form response and see it in a Form section inside your website settings. If you have any trouble with forms, please let us know.

    Can I reconnect my custom domain as many times as I want?

    Technically, yes. But please avoid reconnecting your custom domain more than 5 times within a week to avoid technical problems.

  • What is under the hood of Static App?

    Our servers are powered by Intel next-generation architecture, NVMe SSD storage, and a highly resilient infrastructure, to meet your needs.

    Do you backup the data?

    We store and secure your data on multiple external storage spaces. We backup the data every day, so you can be sure there won't be any information lost from your websites.

    Is the amount of traffic limited?

    Traffic for your website server is unlimited. This means you can host services or applications that require a high bandwidth, providing your users and customers with an optimal browsing experience at no extra cost.

    How to set up a home page for my website?

    To set up a home page for your website, navitage to the Pages section of your website (https://static.app/sites/pages/...) and hover a cursor over a page that you want to Set as Homepage. Then either click on its preview, or find a three-dot button and click on Settings in the dropdown menu. On the Settings page, find a Set as Homepage (β˜…) checkbox and make it active. Click Save Changes and wait for 3-5 minutes for this setting to apply.

  • What is the difference between the Free and Paid plans?

    With a free version, you can upload as many websites as you want, with our free domain generator. If you'd like to use your own domain name - a Pro account is needed. We recommend choosing annual plans for better savings (-20%).

    What does happen if I switch from Monthly to Annual and back?

    We tried to made this very simple. If you decide to purchase an Annual plan while being on a Monthly one - just purchase an Annual plan and it will be enabled for the next 365 days. If you decide to switch back from Annual to the Monthly plan - just purchase it here https://static.app/#price or from your account settings page and it will be switched to Monthly. If you want us to pro-rate something - please message us details of your case here.

    Can I request a refund?

    Sure, if you have purchased a paid subscription and something is not working correctly - we will fix it for you ASAP or issue a refund for you. But please keep in mind that you have 14 days since the purchase to figure it out, according to our Terms of Service

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